Support Contracts

The technological facilities of the modern enterprise are based on criteria such as, high and continuous availability and performance of the workflow.
In this direction, the first step is the reliable support and regular and scheduled maintenance of equipment, both in terms of operating systems, and application-level.
In the scheduled checks, it is necessary to check the functionality of the equipment, with immediate replacement of defective parts if necessary.
After each scheduled maintenance of the computer equipment, the company has direct written information on the status of the equipment, so we can undertake the necessary actions to improve it. Furthermore, all calls to the company for technical support, are recorded by the Help Desk of RayCom and delivered in writing to the company.
Requests for support are serviced either by phone or by remote management, either through direct presence of the IT engineer in the business' place.
Our goal is each action to be in the ideal time for the business. The Technical Support Department of RayCom offers a range of specialized support and maintenance contracts at competitive prices, to meet the different needs of each company. 

A series of standard technical support contracts are as follows: 

• Software Support Contract (System & Application).
• Hardware Support contract.
• Hardware and Software Support contract.
• Phone Support Contract.
• Tax Mechanism Support contract.
• Users / managers training Contract on issues of use and equipment management.
• VPN and IP applications Support contract .
• Pre-buy action-hours of engineers for efficient and economical use of the offered support.